1. Order Cancellation by Customers

We understand that sometimes you may need to cancel your order. You may cancel your order within 24 hours of placing it by contacting our customer support team at unilion25@gmail.com or calling us at 6238503624.

Please note:

• Orders that have already been shipped cannot be canceled.
• If you request a cancellation after 24 hours, we may not be able to process the cancellation, but we will guide you on how to proceed with a return once the item is delivered.

2. Order Cancellation by UnilionStore.com

We reserve the right to cancel an order if:

• The product is out of stock or unavailable.
• There is an issue with payment processing.
• The order details provided by the customer are incomplete or incorrect.
• We identify a pricing error or mistake on the website.

If we cancel your order, you will be notified immediately, and any payments made will be refunded to your original payment method.

3. Refund Process

If you cancel your order and the payment has been processed, we will initiate a full refund. The refund process may take 5-7 business days, depending on your payment provider.

4. Exceptions to Cancellation

• Customized/Personalized Products: Any products that are personalized or made-to-order cannot be canceled once the production process has started.
• Sale/Discounted Items: In some cases, sale or discounted items may have different cancellation conditions. Please check the product details at the time of purchase.

If you need to cancel an order, please reach out to us as soon as possible, and we will assist you in resolving the situation.